A Facebook Messenger Bot, also known as a social media bot or SBM is essentially a software program that performs a specific task on behalf of its owner. SBMs can be beneficial to any business as they offer valuable extra services that cannot be fulfilled by a human being.
It is therefore, important for any business wishing to have a Messenger Bot user, to understand the characteristics and functions of a Messenger Bot before setting one up for use. In this article we will look at how Messenger Bot users operate and what they can do for your business.
The application allows you to build conversational dialogue with the bot which means you can get to know your bot better. It is an easy process to use, and the app enables the user to interact with the bot. The bot is not concerned with your company's products and services, only what it is trying to get from you.
The Bot has the ability to send automated emails. These emails are configured based on your preferences and can include information that you want the bot to include. This feature makes it very versatile and allows you to choose the kind of email that you would like your bot to send.
Once you have set up your Bot, all you need to do is add the bot to your Facebook page. This can be done either through Facebook or the Messenger App. In either case, you will need to enter your Facebook ID and password.
You can add your bot to your list of application messages, so that the bot will respond to messages that are sent to your account. You can set this at either the Facebook or Messenger App, whichever you wish to use.
At any time you require the bot to send out a message request, you can send it out to your entire list of application messages or the bot can send your messages to a single account. Either way, you will receive a reply if there is a message that you specify.
If you have not added your bot to your messages, then all your message requests will be sent to the people who are connected to you. Therefore, if you are the CEO of a large company, your staff will receive a lot of messages and your inbox will be full. With a small amount of effort, you can simplify how you receive your messages, and how you interact with your customers.
The ability to receive a variety of messages at once can make it easier for your staff to keep up with their work and your business as a whole. It is a simple way to spread the responsibility and workload to different departments. When you have several employees running around the office with their computer and their phone, they will find it far easier to work when you set up your Messenger Bot, as you will no longer have to look after the initial setup.
Your business contacts will be more open to chatting with you, as they have probably had experience with a similar issue. They will also be able to find out about new products, events and updates that you may not be aware of. In addition, their comments will help you stay abreast of your company's current status.
By creating a list of applications to send your message requests to, your Bot can then target the appropriate user. When it sends out a message to a colleague in your business contacts, then the number of people who receive the message can be greatly reduced.
You can create multiple Bots to work together. When you add your Bot to your App's message request list, then it can be sent out to everyone. You can specify what each person on your list should receive, whether it is an invitation to join the app, or a request for assistance with a particular problem, such as with file archiving.